Towards a Critical Success Factor Framework for Implementing Business Intelligence Systems: A Delphi Study in Engineering Asset Management Organizations

This paper presents the results of three rounds Delphi study with 15 BI systems experts in the domain of engineering asset management The study provides a CSF framework that consists of seven dimensions and 22 factors crucial for successful BI system implementation. The seven critical dimensions of CSFs are management commitment and championship, user-oriented change management, business vision, project planning, team skills and composition, data and infrastructure-related dimensions. These findings allow BI stakeholders to optimize their scarce resources on those key areas that are most likely to have an impact on the implementation of the BI systems.